Once your order is placed, you will receive a confirmation email with your order details. If you don't see it, be sure to check your spam or promotions folder.

If your order has not shipped yet, we'll do our best to update your shipping address. Please contact us as soon as possible with your order information. Once an order has shipped, we are unable to make changes to the delivery address.

At this time, we only ship within the United States and do not offer international shipping.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.